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Managing Refunds in the store

All refunds are managed accordingly to the store policy of each vendor. You can look at the returns policy of the vendor to understand the refunds of each vendor.

Cash on delivery refunds

Vendors can refund customers at the store and reverse the invoice created with a credit note in their store. Please note all cash-on-delivery transactions are internally checked for validity and authenticity before awards are given to the user by an internal team at SATAWU Rewards and all users have access to their personal activity report.

Offline partner Refunds

All offline and online refunds will be processed accordingly to the policy of the given vendor and their business.

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