A policyholder can contact the telephonic trauma line, 24-hours a day to speak to an experienced and caring nurse.
Telephonic trauma debriefing, 24-hours a day by qualified nurses. If necessary, the caller may be referred to the next level of counselling.
If the Qualified Nurse’s assessment indicates that the client needs professional assistance, a face-to- face counselling session will be arranged. The caller will be referred to a network of social workers/ psychologists in their specified area for face-to-face counselling sessions. The cost of these sessions is paid by the patient.